3 Year VIP Warranty: In the rare event that you have a problem with your system within 3 years from date-of-delivery, just contact our technical support department and after they determine the problem, they will email you a return shipping label for the defective part and ship you the repaired or replacement part within 2 business days of receiving the defective part at no cost to you! Remotes carry a 1 year warranty only. And if you happen to be out of warranty, you still have lifetime tech support and will receive a VIP 10% discount on any out of warranty replacement parts you want. Warranty coverage extends only to full systems installed successfully and that failed under normal every day wear & tear due to factory defect or QC issues.
14 Day Limited Return Policy: Any purchase from MotorCityRemotes.com can be returned for a refund, exchange or store credit within 14 days from date-of-delivery providing the component(s) is in the exact same condition as received including original packaging (sorry, no reimbursements on shipping rates). Other than QC/Warranty issues, MotorCityRemotes.com is not responsible for any one individual's or company's inability or decision to perform any required application. A $24.95 vehicle specific set-up labor service fee will be deducted from all refunds. Contact a MotorCityRemotes.com representative for details or to obtain a Return Merchandise Authorization number (RMA) M-F: 9am-7pm ET Toll-Free at 1-866-244-8004. Refunds are processed within 5-10 days from the day the return is received.
Sales & Support by Phone, Email, and Live Chat: Sales/Product Questions: 1-866-244-8004
Customer Tech Support: 1-586-244-8003 or 1-586-315-4005 OPEN 7 DAYS Mon-Fri: 9am-7pm, Sat: 9am-5pm & Sun: 9am-3pm ET
CLOSED: Holidays & Holiday Weekends
Last Website Update: 07-29-2021 07:20 AM ET
LOCATED IN S.E. MICHIGAN Online Since 2002
50935 Washington St. Ste 2, New Baltimore MI. 48047 TOLL-FREE: 1-866-244-8004
NO WAREHOUSE PICKUPS ARE AVAILABLE
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